Thompson Tree Services North East
Frequently Asked Questions
Do you provide free quotations for tree surgery?
Yes, we provide free, no-obligation quotations for all tree surgery work in Durham, Bishop Auckland, Newcastle, Teeside and the surrounding North East areas. We can visit your property, assess the tree or hedge, discuss your requirements, and provide clear advice along with a detailed quote before any work begins.
Are you insured and certified tree surgeons?
Yes. We are fully insured with public liability cover, and our team hold the appropriate industry training and certifications required for professional tree surgery. This ensures all work is carried out safely and to recognised industry standards. Our accreditations include CHAS, City and Guilds, LANTRA awards, IPAF and NPTC. We carry out tree services in Bishop Aukland, Durham, Newcastle and all areas of North East England.
How do I know if a tree needs removing?
A tree may need removing if it is dead, diseased, structurally unsafe, storm damaged, or causing issues with buildings, driveways, or drains. In many cases, trees can be preserved through pruning or maintenance rather than full removal. Our experienced tree surgeons can assess the condition of your tree and recommend the best solution.
Is tree removal covered by insurance?
In some cases, tree removal may be covered by home insurance, particularly if the tree has fallen or been damaged during storms or extreme weather. However, routine tree maintenance or preventative work is usually not covered. We recommend checking the details of your insurance policy or speaking directly with your provider.
Is my tree protected and do I need permission for tree work?
Some trees may be protected by a Tree Preservation Order (TPO) or located within a conservation area. If this applies, permission from the local authority may be required before work can be carried out. We can help you check whether your tree is protected and assist with submitting the correct application if needed.
Can you appeal a Tree Preservation Order?
Yes, it is sometimes possible to appeal or challenge decisions relating to Tree Preservation Orders. This usually involves submitting evidence to the local planning authority. Our team can provide guidance on the process and help you understand your options.
Will birds nesting in the tree stop you from working?
Wild birds are protected under UK wildlife legislation, particularly during the nesting season (typically March to August). If active nests are found, tree work may need to be postponed until the birds have finished nesting. We always inspect trees carefully before starting work and follow all wildlife protection regulations.
What happens to the stump after tree removal?
After a tree has been removed, the stump can either be left in place or removed using stump grinding equipment. Stump grinding removes the stump below ground level so the area can be landscaped, turfed, or replanted.
What is crown thinning and what does it achieve?
Crown thinning involves selectively removing smaller branches throughout the canopy to reduce the density of the tree. This improves light penetration and airflow while maintaining the tree’s natural shape. It can also help reduce wind resistance and improve the tree’s overall health.
Do you recycle the waste from tree surgery work?
Yes, we aim to recycle as much waste as possible. Branches and timber are typically processed into woodchip, logs, or other reusable materials, helping to minimise environmental impact.